Frequently Asked Questions

What is Urgent Care

What is an Urgent Care?
Should I go to the ER or an Urgent Care clinic?
Do you require a reservation or can I walk in?
Can I go to an Urgent Care clinic alone under 18 years of age?
What do Urgent Care clinics treat?
How much does it typically cost to go to an Urgent Care?

 Virtual Care

What type of conditions does Marque Urgent Care treat through Virtual Care?
What do I need to prepare for a virtual visit?
When can I access a virtual visit?
Will I see a Marque provider?
Does the Marque provider have access to my medical records?
Can you see children by virtual visit?
Do I need an app to download before for my virtual visit?
How do I start my virtual appointment?
Will Insurance Cover My Visit?

 COVID Services

What is COVID-19?
How does COVID-19 spread?
How can I protect myself against COVID-19?
What are the symptoms?
Who is at higher risk for COVID-19?
What should I do if I think I have COVID-19 or have symptoms?
What do these COVID-19 tests detect?
Can I get a COVID test if I am asymptomatic?
Can I bring an outside referral from another clinic or doctor to be tested?
Do you offer rapid testing (for active infection)?
Do you offer rapid antibody testing (for previous infection)?
How accurate is Marque’s rapid antibody testing?
How do I get a COVID test?
Is the COVID-19 test covered by insurance (for active infection)?
How much is a COVID-19 test without insurance/self-pay?
How are these tests administered?
How long will it take to receive my results?
What platform do you use for testing?
What precautions do I take based on my results of these tests?
What if I need a COVID-19 test for travel?
Need a copy of your lab results? Results are password-protected?
Can I get my COVID-19 vaccination at Marque Urgent Care?
How do you book your COVID-19 vaccination appointment?
What type of COVID-19 vaccinations are available?
Are booster vaccines available?

 Occupational Health

For employee screening services, can my employees walk into any site?
For on-the-job injuries, can my employees use different sites for follow-up visits?
Can Marque send my employees’ medical records to specialists?
Does Marque do stitches?
Does Marque do x-rays?
When is it appropriate to go to the ER versus Marque?
What insurance plans does Marque accept?
Are the same doctors at the same site every day?

 Pediatric Care

What clinics are CHOC Pediatricians located at?
What can CHOC Pediatricians treat?
What if my child needs a prescription?


Do you offer IV Hydration?
Do you offer B12 shots and how much are they?
Do you offer annual wellness check-ups/physicals?
Do you offer TB Tests and how much are they?
Do you offer vaccinations and immunizations?

 Concussion Management

What is a concussion?
What are the leading causes of a concussion?
What are the signs and symptoms of a concussion?
How long does it take to recover from a concussion?
What can happen if someone keeps playing with concussion symptoms or returns too soon to sports after suffering a concussion?
How do you treat a concussion?
What can I expect from a Marque visit?
What is BrainScope?
Is BrainScope FDA cleared?
Is it covered by insurance?

 Physical Therapy

Where are Marque Physical Therapy clinics?
What happens during my first visit?
How should I dress?
How long will each treatment take?
How many visits will I need?
Why is Physical Therapy a good choice?
Why should I choose Marque Physical Therapy for my treatment?
Who pays for the treatment?
Is Physical Therapy painful?
What types of treatments will I receive?
Is my therapist licensed?

 Your Visit

What do I bring with me to my visit?
Do I need to make a reservation?
Do you accept my insurance?
Are you going to send me to the Emergency Room?