Urgent Care

Urgent care facilities provide easy access to quality healthcare for the times when your primary care physician’s office is closed, you’re on vacation, or you’re in need of care, now. At Marque Urgent Care, our medical expertise and friendly staff are committed to give you the personalized care and treatment you deserve. We’re open days, nights, weekends, and most holidays.

In general, an emergency condition is one that can permanently impair or endanger your life. Dial 9-1-1 for any medical problem that appears life-threatening.

When to go to the ER:

  • Any severe/life-threatening conditions
  • Heart attack, shortness of breath
  • Stroke: face droop, arm weakness, speech difficulty
  • Uncontrolled bleeding
  • Disorientation/vision impairment
  • Chest pain
  • Seizures
  • Severe burns
  • Severe animal and snake bites
  • Severe head injury
  • Shock or trauma
  • Severe allergic reaction

When to go to an Urgent Care:

  • Minor fractures and sprains
  • X-rays
  • Back pain
  • Nausea, vomiting
  • Diarrhea
  • Minor headaches
  • Blood work
  • Bumps, cut and scrapes
  • Fever (If an adult’s fever rises above 103°F, you should seek emergency care. If an adult’s fever is accompanied by nausea, confusion or a rash, they should seek emergency care as these symptoms may be caused by meningitis)
  • Cold/flu symptoms
  • Ear and sinus pain
  • Cough or sore throat
  • Minor animal bites
  • Stitches
  • Mild asthma
  • Minor burns and rashes
  • Eye irritation, swelling or pain

No reservation is ever necessary to come to any Marque Urgent care clinic. You can check-in online and schedule a day and time to come in, which is an added convenience and may help with wait time. Due to the variety of ailments we do see in an urgent care setting, some patients’ conditions may take longer than others, so reservations times are never guaranteed, but we do all we can to see you as close to your reservation time as possible. Our priority is your safety and well-being and we thank you for your understanding and kindness to our staff.

Yes. If you’re a minor and will receive treatment when accompanied by someone other than the parents or guardian, or by himself or herself, you must have prior-authorization. Please download and fill out this form and bring it with you when you come to the clinic.
*I have added this PDF form to the Website/Google Folder, look for Marque Authorization Unaccompanied Minor Form.

Marque Urgent Care is the perfect alternative for most non-emergency situations. You can save time and money by going to one of our urgent care facilities for broken bones, bad colds to rashes and infections. Make Marque your one-stop shop for your non-life-threatening ailments.

Injuries

Sprain & strains
Cuts, scrapes, wounds and lacerations
Abscesses
Minor fractures and dislocations
Minor burns
Insect and animal bites, tick bites and rashes
Allergic reactions

Illnesses

Cough, cold and flu
Sinus infection
Sore and strep throat
Fever
Rashes and skin infections
Nausea, diarrhea, vomiting and stomach flu
Seasonal allergy symptoms
Dehydration requiring IV hydration
Pneumonia
Congestion and upper respiratory infections
Migraines and headaches
Bronchitis, earaches and asthma attacks
Ear infections, earaches and ear wax removal
Corneal abrasions
Pink eye/conjunctivitis, styes and eye pain
Urinary tract infections
STDs

X-Rays

It depends on the patient’s co-pay and level of treatment. If Marque Urgent Care is contracted with your insurance company at the time of your visit, typically your only cost is a co-pay. If you’re planning on payout out-of-pocket without insurance, visits start at $240 for new patients (existing/established patients start at $170). The cost may go up depending if you need an injection, medical tests, or X-ray.

Virtual Care

Marque Virtual visits are not appropriate for emergency situations but are especially useful for straight-forward issues. Common issues that can be quickly and appropriately assessed via a

Marque Virtual Visit includes, but are not limited to:

  • Cold and Flu
  • COVID Symptom Evaluation
  • Bronchitis
  • Rashes
  • Sinusitis
  • Respiratory Infections
  • Cellulitis
  • Insect Bites
  • Sore Throat
  • Bladder Infection/UTI
  • Skin Inflammations
  • Vomiting
  • Ear Infection
  • Diarrhea
  • Pink Eye/Conjunctivitis
We’re offering virtual visits every day.
 
Current Virtual Clinic Hours for All Ages:
– Mon-Fri: 8 am – 8 pm
– Sat-Sun: 8 am – 6 pm
 
CHOC Pediatric Hours:
-Mon-Fri: 1 pm – 9 pm
-Sat-Sun: 12 pm – 8 pm

We’re offering virtual CHOC pediatric visits every day.

Current Virtual CHOC Clinic Hours:
– Mon-Fri: 1 pm – 9 pm
– Sat-Sun: 12 pm – 8 pm

All you need for a virtual visit is a smartphone, tablet or computer. It is best to be in a quiet and well-lit room. Make sure to speak clearly and freely. 

Yes. Your virtual encounter will be conducted by the same Marque medical providers you would see if you were visiting us in person. The medical provider can also let you know if your condition needs to be seen in-person, where we can then transfer your care to a Marque clinic closest to you.

If you are an existing Marque Urgent Care patient, we will have access to your medical records during your video visit. We will also chart your video visit and maintain your records.
 

If you are using insurance, we will submit your visit to your healthcare plan. Applicable deductibles and copayments may be required depending on your plan. If you do not have insurance, there will be a flat fee of $129.

COVID Services

Test for Active Infection: If you suspect that you may have COVID-19 or currently have COVID-like symptoms and would like to get a test, please schedule a Virtual Visit and talk with one of our Marque medical providers to get a test referral or come to a Marque Urgent Care clinic and our staff will most likely test you before your visit with the provider. The medical provider will evaluate current symptoms, assess your exposure risk, and answer any questions you have. Copays and deductibles will apply to virtual and in-person visits.

Most insurance plans are covering initial COVID-19 doctor visits and tests. To check your coverage, call your insurance company or one of our Marque team members would be more than happy to check for you. Please text our patient care team for assistance: 949-390-5202.

To get a referral for a COVID-19 test, you must first make a Virtual Visit. Check your insurance company for coverage details. No insurance? The virtual visit is $129.

We offer two on-site rapid tests with same-day results. All PCR and antigen tests require a referral from a Marque medical provider. Make a Virtual Visit to get your referral.

Types of COVID Tests
:
– Rapid Molecular (RT-PCR/NAAT): Same-day results. $215 per test and not submitted to insurance.
– Rapid Antigen: Same-day results. $69 per test and not submitted to insurance.
– Lab-sent PCR: Sent to a third-party lab with results back within 2 – 5 days depending on volume. Since this is a third-party lab, we cannot guarantee timeframes. Covered by most insurance.

1. Lab-sent PCR
– Covered by most insurance
– 2-7 days turnaround time, based on lab volume*
– Approved for most travel and surgery purposes
*We cannot guarantee turnaround times due to the sample being sent to a third-party lab

2. On-Site Rapid RT-PCR/NAAT*
– The Gold Standard and most accurate rapid COVID-19 test
– Results back same-day before close of business
– Not submitted to insurance, $215 per test
– Approved for most travel and surgery purposes
*FDA Authorized under EUA, Accula SARS-Cov 2 Test, Mesa Biotech Inc., San Diego

3. On-site Rapid Antigen*
– Results back same-day before close of business
– Not submitted to insurance, $120 per test
*FDA Authorized under EUA, BD Veritor Plus, Franklin Lakes, NJ

COVID Antibody IgM/IgG (for previous infection): Generally, lab-sent antibody tests will take 1 – 3 days to receive your results, depending on lab volume. We will call you and send you an email with your results as soon as they come back from the lab. We offer on-site rapid IgM/IgG Antibody tests that have a 5-15-minute processing time with an immediate reporting of results. We will also send you an email with your results.

Lab results will be emailed to the email address that is on file. Results will be emailed as a .zip file and cannot be opened on most iPhones or iPads. Results most likely will need to be opened on a desktop computer.

Results on the .zip file are password protected and the password should be the patient’s date of birth in this format: MMDDYY.

Email patientcare@marquemedical.com if you have issues accessing your file or text our patient care team at: 949-390-5202.

Yes. We offer two on-site rapid tests. Both tests require a referral from one of our medical providers. To get a referral, make a Virtual Visit, or come to a Marque Urgent Care clinic during posted testing hours for an evaluation and a test if deemed necessary.
Rapid RT-PCR/NAAT: Same-day results. $215 per test and not submitted to insurance.
Rapid Antigen: Same-day results. $69 per test and not submitted to insurance.

It is recommended that everyone 6 months and older receive a COVID-19 vaccine. Some tips to protect yourself and stay healthy include:

  • Frequently wash your hands for at least 20 seconds with soap and water or use hand sanitizer if soap and water are not present.
  • Avoid touching your face, mouth, eyes, and nose.
  • Clean and disinfect frequently touched surfaces

Patients with COVID-19 have had mild to severe symptoms of fever, cough, or shortness of breath — similar to the flu. They’ve also experienced chills or shaking with chills, muscle pain, headache, sore throat, and loss of sense of smell or taste. While information so far indicates that most cases are mild, symptoms appear to be more severe in the elderly and people with chronic conditions.

RT- PCR (test for current infection): This test will detect if you are actively infected with the COVID-19 virus.

Antibody IgM/IgG (blood test for a previous infection): This test will detect if you have had prior exposure to COVID-19 and have built an antibody for the virus. For most viral illnesses, a positive antibody means prior exposure to the virus.

Unfortunately, no outside referrals are accepted at Marque. You must get a referral for a COVID test from one of our medical providers.

Negative: Continue to exercise universal precautions such as social distancing, quarantining, frequent hand washing, wearing of a mask or face cloth in public, and other CDC guideline recommendations.

Positive: Stay home, separate yourself from others in your home, continue to monitor your symptoms and call 9-1-1 if you have an emergency. Click HERE for more detailed instructions if you do test positive.

Antibody IgM/IgG (for previous infection): Regardless of your results, you should continue to exercise universal precautions such as social distancing, quarantining, frequent hand washing, wearing of a mask or face cloth in public, and other CDC guideline recommendations.

We do not offer the COVID vaccine. To make an appointment to get your COVID vaccine, please visit MyTurn.CA.Gov.
 

Occupational Health

While most facilities perform the majority of our employee screening services, certain exams require a physician or technician who are certified to perform certain exams including DOT Physicals, Silicosis Screenings and Urine Drug Screenings. Simply contact our Occupational Medicine Team at occmed@marquemedical.com to help you find the closest sites near you that are performing the services you need or text our patient care team at: 949-390-5202.

Yes, from the initial visit to any follow-up visits, employees can go to any of our locations for care. Because of our central database, all medical records are accessible no matter which site they visit.

Yes. As part of our referral program, our Marque team assists your employees with scheduling specialist appointments along with sending their progress notes and any diagnostic results to the specialist. We ensure that all specialists in our referral network match our high standards of care.

Yes, most facilities have x-ray machines on-site, staffed by certified x-ray technicians. Please email patientcare@marquemedical.com or text our team at: 949-390-5202 to check which facilities have x-ray machines and technicians.

Although our sites are staffed by certified doctors, life and limb-threatening conditions such as significant chest pain, blood loss, shortness of breath, passing out and severely broken bones may require hospitalization and the advanced care available only at a hospital. Please dial 9-1-1 if you are experiencing an emergency.

Not always. However, medical records are detailed and entered into our central database for all our clinicians to access, regardless which site they are at. If an employee prefers a specific clinician, they can always come back the next time the clinician is scheduled at that site or see the clinician at the other sites they are scheduled to work at.

Pediatric Care

CHOC (Children’s Hospital of Orange County) Pediatricians are located in-person at our Mission Viejo and Buena Park clinics.

– Click HERE for in-person pediatric hours for Mission Viejo.
– Click HERE for in-person pediatric hours for Lake Forest.
– We also offer virtual pediatric visits. Click HERE to make a virtual visit.
*Under reason for visit, select ‘Virtual CHOC Pediatric Visit’

All Marque clinicians are trained in caring for and treating a minor, so if a pediatrician isn’t available during your time of need, we will be able to still care for your child.

When your primary care physician’s office is closed and you need some peace of mind, visit one of our local urgent cares and let our family of pediatricians take care of your child.

We treat a variety of ailments including:

  • X-rays and splinting for follow-up with primary care or orthopedics
  • Minor burn wound care
  • Initial evaluation of concussion, with follow up available at Marque or with the CHOC concussion team
  • Minor lacerations (Dermabond, sutures or staples)
  • Minor respiratory illnesses
  • Vomiting, diarrhea, and dehydration
  • Cold, flu, and COVID-19 symptoms
  • Removal of foreign body
  • Urinary tract infection (UTI)
  • Headaches/ migraines

Pediatric virtual visits can serve as both a diagnosis, evaluation and triage tool. The visit is administered by a Marque or CHOC pediatrician with the assistance of an on-site nurse or medical assistant. This service is only for use within the state of California. A progress note can be sent to your primary pediatric provider following your visit. Covered by most insurance plans. If you do not have insurance the visit is $99. Prescriptions are sent directly to your pharmacy in just minutes. Virtual visit treatments include:

  • Pink Eye (Conjunctivitis)
  • Ear Infection (Otitis Media)
  • Earache (Otalgia)
  • Swimmer’s Ear (Otitis Externa)
  • Upper Respiratory Infection (URI)
  • Fever/Viral Illness
  • Skin Infections
  • Strep/Sore Throat
  • Allergic Rhinitis
  • Acute Sinusitis
  • Bronchiolitis
  • Pneumonia
  • Laceration Evaluation
  • Minor Burns
  • Rashes (Eczema, Diaper, Viral Exanthem)
  • Urinary Tract Infection (UTI)

A Marque clinician, including a CHOC pediatrician, can prescribe and electronically send it a prescription to the pharmacy of your choice.

Wellness

Yes, we offer IV hydration therapy at all Marque Urgent Care clinics. IV hydration therapy boosts health and leaves you feeling repaired and rejuvenated. All Marque Urgent Care clinics offer IV hydration therapy with add-on options for immunity and activity prep. Click here to learn more about IV hydration therapy and therapy options.
 

Yes, we offer B12 shots at all Marque Urgent Care clinics. Shots are $45/each. To learn more about B12 shots, click here.

Yes, we offer check-ups and annual wellness physicals at all Marque Urgent Care clinics. Come in and get your annual physical today. To learn more about annual physicals, click here.

Yes, we offer TB Tests at all Marque Urgent Care clinics. Make a reservation or just walk in, no appointment is ever necessary. TB tests are $50 and this includes the follow-up visit to read results. We also offer chest X-rays if necessary.

To keep you healthy throughout the year, we offer a wide range of vaccines, including the seasonal flu shot. You can also get standard and specialized travel vaccinations to protect you from possible exposure to diseases during overseas travel. We’ll recommend a vaccine plan for your needs.

Concussion Management

Concussions are most often caused by blows or jolts to the head which usually result in temporary disorientation, short-term memory loss and in serious cases can leave permanent brain damage. They are typically not life-threatening, but the effects of a concussion can be very serious. When the brain is jolted or impacted, it causes the brain to twist and bounce in the skull. This can lead to stretched and damaged brain cells, severe brain swelling and chemical changes that could interfere with nerve communication. A concussion can happen to anyone, which is why it’s important to understand the precautions, protocols and appropriate actions to take when in a situation involving a brain injury. Signs and symptoms of a concussion typically show up soon after the injury occurs. However, at first some people may not know how serious their injury can be since some symptoms may not occur for some hours or days. Rest is important after a concussion because it allows the brain to heal. Continuing rigorous physical or mental activity such as sports, studying, heavy concentration or playing video games may worsen symptoms including headaches and tiredness. After a concussion, mental and physical activity – such as learning and concentration – should be monitored by a medical provider or doctor. It takes time to get back into a normal routine after a concussion and with the help of an experienced medical program and doctor; you’ll recover faster and safer.
 
  • Falls
  • Playing sports
  • Unintentionally being struck by or against an obstacle
  • Motor vehicle-related injury
  • Assaults

Thinking Problems

  • Does not know time, date, place
  • General confusion
  • Cannot remember things that happened before and after the injury
  • Knocked out

Athlete’s Complaints

  • Headache
  • Dizziness
  • Feels dazed
  • Feels “dinged” or stunned; “having my bell rung”
  • Sees stars, flashing lights
  • Ringing in the ears
  • Sleepiness
  • Loss of vision
  • Sees double or blurry
  • Stomachache, stomach pain, nausea

Other Problems

  • Poor coordination or balance
  • Blank stare/glassy eyed
  • Vomiting
  • Slurred speech
  • Slow to answer questions or follow directions
  • Easily distracted
  • Poor concentration
  • Strange or inappropriate emotions (ie. laughing, crying, getting mad easily)
  • Not playing as well

Most concussions get better with rest and over 90% of athletes fully recover. However, all concussions should be considered serious. If not recognized and managed the right way, they may result in problems including brain damage and even death.

Most concussions occur without being knocked out. Signs and symptoms of concussion (see back of this page) may show up right after the injury or can take hours to appear. If your child reports any symptoms of concussion or if you notice some symptoms and signs, seek medical evaluation from your team’s athletic trainer and a Marque HeadStrong physician or medical doctor trained in the evaluation and management of concussion. If your child is vomiting, has a severe headache, or is having difficulty staying awake or answering simple questions, call 911 or take him or her immediately to the emergency department of your local hospital.

Athletes with the signs and symptoms of concussion should be removed from play immediately. There is NO same day return to play for a youth with a suspected concussion. Youth athletes may take more time to recover from concussion and are more prone to long-term serious problems from a concussion.

Even though a traditional brain scan (e.g., MRI or CT) may be “normal”, the brain has still been injured. Research studies show that a second blow before the brain has recovered can result in serious damage to the brain. If you or an athlete suffers another concussion before completely recovering from the first one, this can lead to prolonged recovery (weeks to months), or even to severe brain swelling (Second Impact Syndrome) with devastating consequences.

There is an increasing concern that head impact exposure and recurrent concussions may contribute to long-term neurological problems. One goal of this concussion program is to prevent a too early return to play so that serious brain damage can be prevented.

A person with a single, isolated concussion generally has a very good recovery outcome with few short and long-term effects. However, people who have had multiple concussions may not only suffer from short term effects, but are more at risk of causing permanent brain damage. Concussions are known to be cumulative; meaning each time someone has a concussion your brain is more susceptible to getting another one in the future. This is why it’s important to treat a concussion thoroughly and to do all necessary protocols and precautions before returning to a normal routine. Rest is the best way to recover from a concussion. Once a person suffers a brain injury, you need to rest your body and brain in order for it to heal.

Returning to learn or play too early can cause the brain to not make a full recovery. This can lead to severe headaches, nausea and a higher chance of getting permanent damage such as memory loss. Avoiding alcohol, drugs and activities that are both physically and mentally demanding are necessary when recovering from a concussion. So, how can you reduce your chances of getting a concussion? Make sure to wear your seat belt every time you’re in a car and to always wear a helmet and safety equipment while playing sports, driving a motorcycle or other activities where you could injure yourself. Concussions are a serious injury that people of all ages can get. Consult with a Marque HeadStrong physician if you think you or someone you know may have suffered a concussion, for they are able to provide a roadmap to a safe recovery.

  • Education for the family and the patient.
  • Establishment of a pattern of follow up care that helps the patient return to school, work, and physical activity.
  • Documents that can be shared with specialists, athletic trainers, coaches, teachers, employers,
    and other important people in the patient’s life.
  • Care plans for school, sports, and work.
  • Completed return to learn and play forms will be sent to the patient’s care provider, the school, and sports organizations.
  • Upon discharge, a detailed discharge summary will be given to all interested parties.

Physical Therapy

We have several physical therapy clinics located in Orange County and San Diego.

  • Aliso Viejo – Located inside our Marque Urgent Care clinic. We have a spacious back room with all necessary physical therapy equipment.
  • Grossmont/La Mesa – Located inside our Marque Urgent Care clinic. We have a spacious back room with all necessary physical therapy equipment.

Your first visit, your physical therapist will discuss your specific situation and build a plan tailored to help you strengthen and heal your body. Your first session will have three components: assessment, examination and diagnosis. Your treatment plan will be discussed and may involve hands-on joint and soft tissue massage and mobilization.

Wear comfortable, loose-fitting clothing that allows you to move freely. Stick with shorts, or at least loose exercise pants that can comfortable expose your lower leg. Choose exercise-appropriate sneakers that comfortably support and cushion your feet.

Physical therapy sessions typically last 30 – 60 minutes each, from one to many times a week depending on your treatment plan. As you make progress, your visits may change in length and frequency. You’ll also learn techniques to help continue your healing.

Most patients will see their physical therapist for several visits. The treatment visit can vary between 6 to 12 visits, which should be enough to cover most diagnoses. But, even one to two visits can get people going in the right way.

Not only can physical therapy prevent injuries, it may prevent future surgery. By recognizing the areas of muscular or skeletal weakness, a physical therapist can analyze how likely it is that a patient will suffer injury, and create an exercise regimen that targets and strengthens weak muscle groups and joints, thus preventing future injuries in these areas.
 

At Marque Physical Therapy, we treat each patient as an individual throughout their experience with us. We work closely with your provider and our Marque family of physicians to see that we improve our patient’s quality of life as quickly as possible. In addition to therapy, we provide each patient with exercises and activities to do at home to ensure a speedy recovery and ti prevent future injuries. We are passionate about our patients recovery and will do our best to meet your therapy goals. We look forward to working with you in the future.

Most insurance plans, including Medicare, workers’ compensation, and private insurers, pay for physical therapy services that are medically necessary and that are provided by or under the direction and supervision of a physical therapist.

Physical therapy shouldn’t hurt, and it will be safe. But because you’ll use parts of your body that are injured or have chronic pain, physical therapy can be challenging, even hard. Most people might be sore or tender after a physical therapy session so remember to drink plenty of water after a session to process any toxins that have been released into your bloodstream.

  • Manual Therapy/Hands-on
  • Cold Laser Therapy (at select Marque PT locations)
  • Ultrasound
  • Visceral Mobilization
  • Electrical Stimulation
  • Therapeutic Massage and Exercises
  • Theragun
  • Kinesio Taping

Yes, all Marque Physical Therapists are licensed by the Physical Therapy Board of California.

Your Visit

  • Photo Identification: Adult patients and adults who accompany patients under the age of 18 must have a valid form of identification such as, a driver’s license, military ID, or student identification card.
  • Proof of Insurance: If you plan to pay for a non-work-related illness or injury with insurance or if the patient is a minor under the age of 18, please bring proof of your insurance. If you plan to not use insurance, we offer self-pay pricing.
  • Proof of Guardianship: Adults who accompany minor patients under the age of 18 must provide proof of guardianship. Please fill out the parental authorization form and bring it with you if you’re an adult who is not a parent or legal guardian.
  • Medical History: Bring information about the patient’s past surgeries and medical conditions as well as a list of patient’s allergies, current prescriptions and over-the-counter medications.

When you check-in, our friendly staff will help you register if you’re a new patient or if any of your current information has changed such as insurance or address. Feel free to download and bring our registration form with you to your appointment and give it to the front desk.

Reservations are never required, and we always welcome walk-in patients during regular office hours.

Making a reservation will hold your spot in line and may speed up wait time if there are several walk-ins during the time you come into a Marque clinic.

*Please note if you do make a reservation, we try our best to see you as close to your reservation time as possible. Being in an urgent care setting some visits may take longer than others which can up potential wait times.

We are currently in-network with most major carriers. If we do not accept your insurance or if you’re planning on not using any, we offer self-pay discounts and will let you know beforehand how much your visit could cost out-of-pocket before being seen.

Text our patient care team at 949-390-5202 if you want to check if we accept your insurance or call us at 1-877-MY-DOC-NOW (693-6266).

If we determine that you may have a serious illness or we don’t have the testing equipment available to properly evaluate and treat your condition, we may recommend you go to the nearest Emergency Room. We can courtesy call the ER you would like to go to to let them know you’re on the way to help expedite your wait time.